GM Announces Best
Warranty of Any Full-Line Automaker
GM to Provide 100,000-Mile/Five-Year
Powertrain Warranty, Roadside Assistance and Courtesy Transportation on
2007 Cars and Trucks
Comprehensive Coverage Validates
Dramatic Improvements in GM Quality, Durability
DETROIT – General Motors today
announced the best warranty of any full-line automaker, with coverage up
to 100,000 miles or five years across its entire 2007 car and light-duty
truck lineup in the United States and Canada, reflecting its success in
dramatically improving the quality and durability of its vehicles.
GM’s new 100,000 Mile Warranty
coverage is a fully transferable five-year, 100,000-mile powertrain
limited warranty with no deductible. GM also has decided to expand its
roadside assistance and courtesy transportation programs to match the
powertrain warranty term. Altogether, it’s the best coverage in the auto
“We’ve been telling everyone how
strong GM’s cars and trucks are in terms of value, design, quality and
durability. Now we’re going to back it up,” Chairman and CEO Rick
Wagoner said. “This new warranty, combined with GM’s outstanding
quality, competitive pricing, relevant technologies and a strong new
lineup of cars and trucks, provides motorists with an unprecedented
level of value and peace of mind.
“This latest step in our North America
turnaround plan reflects the confidence we have in the quality of our
cars and trucks. It’s the result of years of hard work by our employees,
suppliers and dealers. It’s something that motorists want and deserve.
For those who haven’t driven a GM car or truck in a while, this is our
way of saying, ‘Come on back and see what we’ve done.’
“The bottom line is GM now has the
best coverage in the industry,” Wagoner said. “It includes the best
warranty of any full-line automaker, equally compelling roadside
assistance and courtesy transportation programs, unique safety and
security technologies like OnStar and StabiliTrak, and the nation’s
largest network of outstanding dealers, with well-trained GM Goodwrench
technicians who service GM cars and trucks better than anybody else.”
The no-deductible, fully transferable
limited powertrain warranty covers more than 900 components related to
the engine, transmission, transfer case (if applicable) and final drive
assemblies on all 2007 model-year Chevrolet, Pontiac, Buick, GMC,
Hummer, Saturn, Saab and Cadillac cars and light-duty trucks sold in the
United States and Canada. GM will extend the existing roadside
assistance plan to 100,000 miles or five years, and will provide
courtesy transportation for a covered warranty repair.
The new warranty will apply
retroactively to 2007 GM cars and trucks already sold.
For non-powertrain components, GM’s
Bumper-to-Bumper New Vehicle Limited Warranty remains in effect: four
years or 50,000 miles for Buicks, Cadillacs, Hummers and Saabs, and
three years or 36,000 miles for Chevrolets, GMCs, Pontiacs and Saturns.
The new package is an important part
of GM’s sales and marketing strategy, which is focusing consumers on the
inherent value of its cars and trucks. Higher quality vehicles, reduced
incentives and lower daily rental fleet sales are helping increase the
residual value of GM cars and trucks. In addition, GM transaction prices
have been rising, well above the industry average.
Wagoner said today’s moves were the
result of GM’s successful decade-long effort to dramatically improve the
quality of its cars and trucks. “From the men and women who design,
engineer and build our vehicles, to our union partners, suppliers and
dealers, the GM team’s commitment to quality has enabled us to deliver
this consumer confidence package.”
GM tracks vehicle quality several
ways, including analyzing warranty visits and the results of 10 million
customer surveys each year, and studying the quality surveys of several
independent organizations. GM has made significant progress on all
Warranty repairs at dealers have decreased 40
percent during the past five years.
Two GM brands, Buick and Cadillac, placed in the
top five in the J.D. Power and Associates Vehicle Dependability
Study released last month.
GM swept the large pickup segment, placed 11
models in the top three of their segments and had two models top
their segments in the J.D. Power and Associates Initial Quality
Study released earlier this year.
In the Strategic Vision 2006 Total Quality Index
Study, five GM models topped their segments – more wins than any
other manufacturer for the second consecutive year.
GM dealers also rank among the leaders in the
most recent J.D. Power and Associates Consumer Service Index study,
which measures customer satisfaction among new vehicle owners with
the dealer service department during the first three years of
GM’s Buick brand ranked second in the American
Customer Satisfaction Index study released last month, administered
by the University of Michigan's National Quality Research Center .
GM will begin promoting the new
initiative during Thursday night’s NBC-televised NFL season opener
between the world champion Pittsburgh Steelers and the Miami Dolphins.
In addition, a dedicated web site (www.gm.com/warranty)
provides consumers with additional details about the program.